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Return to shopReturns + Exchanges
This policy explains returns/exchanges/refunds for purchases made on Hindicart.in. Since Hindicart is a multi-vendor marketplace, return eligibility may vary by Seller and product category. The final return/exchange window and conditions are shown on the Product Detail Page and your Order page.
Return/Exchange Window
- Most eligible items can be returned/exchanged within [7/10/14] days from delivery (as shown on the product page).
- Some items may be non-returnable (e.g., innerwear, cosmetics, personal care, perishables, customized items), as per hygiene/safety/regulatory reasons.
Return/Exchange Eligibility (General Conditions)
To be eligible, items must typically be:
- unused, unwashed, and in original condition
- with original tags/labels intact
- returned with original packaging, accessories, manuals, warranty cards, freebies, and invoice (if provided)
- not damaged due to misuse, improper handling, or normal wear and tear after delivery
Quality Check: All returns are subject to verification/quality check at pickup and/or at the Seller’s/warehouse facility.
How to Raise a Return/Exchange
- Go to My Orders on Hindicart.in
- Select the order → choose Return or Exchange
- Select reason and add notes/photos (recommended)
- Confirm pickup address and time slot (if available)
If self-ship is required for your pin code/category, the Platform will show instructions.
Pickup & Reverse Shipment
- Reverse pickup availability depends on your location and courier serviceability.
- Please keep the product ready with all items included for the pickup agent.
- If reverse pickup fails due to unavailability, incorrect address, or repeated missed pickups, your request may be put on hold/cancelled and you may need to self-ship (if allowed).
Exchanges
- Exchanges may be offered for size/color/variant, subject to stock availability and Seller rules.
- If exchange is unavailable, you may choose a return (if eligible) and place a fresh order.
Damaged / Defective / Wrong / Missing Item
If you receive an item that is:
- damaged,
- defective,
- different from what you ordered,
- missing parts/freebies,
please raise a request within [48 hours / 72 hours] of delivery with clear photos/videos of:
- outer packaging,
- shipping label,
- product and issue.
We may arrange replacement/refund as per Seller verification and category policy.
Items Not Eligible for Return/Exchange (Examples)
These may be non-returnable (unless damaged/defective at delivery):
- innerwear, lingerie, socks (hygiene products)
- cosmetics, fragrances, grooming, personal care opened/used
- perishables/food items
- customized/personalized products
- products with seal broken where applicable
- gift cards, downloadable digital products
- any item explicitly marked “Non-returnable” on the product page
Refunds (Mode & Timelines)
Once a return is picked up and passes quality check:
- Prepaid orders: refund to original payment method, UPI, or bank transfer (as available)
- COD orders: refund via UPI/bank transfer (you may be asked for details)
Timelines: Refund initiation typically within [2–5 business days] after return approval; bank/UPI credit may take additional [3–10 business days] depending on the provider.
Partial Refunds / Deductions
Refunds may be reduced/denied if:
- item is used/damaged
- tags/accessories/freebies are missing
- different item returned
- return request is outside the return window
If a promotional offer/coupon was applied and your return drops the order below offer thresholds, the promotional benefit may be reversed and adjusted in the refund (as per offer terms).
Seller-specific Policies
Some brands/Sellers may have additional conditions (e.g., only replacement, service center verification for electronics, etc.). Those rules will be shown during return initiation or on the product page.
Abuse / Excessive Returns
To prevent misuse, Hindicart may:
- disable COD for accounts with high return/refusal rates,
- limit return options,
- require additional verification for high-value orders or suspicious activity,
as permitted by law.
Need Help?
Contact: [support@hindicart.in] | [https://www.hindicart.in/contact-us]
Last updated: [17/10/2026]